Nombre del curso
ITIL-Found / ITIL Foundation
ITIL-CSI / Continual Service Improvement (CSI)
ITIL-SS / Service Strategy (SS)
ITIL-SD / Service Design (SD)
ITIL-ST / Service Transition (ST)
ITIL-SO / Service Operation (SO)
ITIL-RCV / Release Control & Validation (RCV)
ITIL-SOA / Service, Offerings & Agreements (SOA)
ITIL-OSA / Operational, Support & Analysis (OSA)
ITIL-PPO / Planning, Protection & Optimization (PPO)
ITIL-MALC / Managing Across the Lifecycle (MALC)